Concept3D Transforms Event Management Across Willis Knighton’s 100+ Websites
Concept3D has transformed Willis Knighton Health’s relationship with event management through a robust, digital platform that prioritizes agility, user-friendliness, and compliance with HIPAA regulations resulting in increased event attendance and seamless functionality.
About Willis Knighton Health
Willis Knighton Health is based in Shreveport, Louisiana and is the region’s largest healthcare provider, operating across four hospitals and a retirement home, offering a full range of support services. Willis Knighton is committed to delivering high-quality, patient-centered care and offers hundreds of expert-led classes covering topics such as Fitness & Wellness, Childbirth and Parenting, Community Education. They also host regular events intended to better their community’s overall health through Preventative Screenings, Vaccinations and Support Groups.
With a history dating back over 90 years, Willis Knighton continues to innovate its healthcare offerings to meet the diverse needs of the community it serves by embracing a digital-first approach to technology and event management solutions.
The Challenge
“Our original event management platform wasn’t very agile, I was looking for a solution that was versatile and that would allow me to publish calendars across multiple websites.”
-James Bobbitt, Director of Web and Digital Management at Willis Knighton
Willis Knighton manages over 100 different websites, hosts dozens of classes per week led by a diverse group of instructors, and as part of the healthcare industry, needed an event management solution that included clear legal protection of the sensitive personal information of their patient population.
“Having a HIPAA compliant solution was very important to us.”
After extensive research into multiple vendors, Willis Knighton discovered Concept3D to be the premier and most efficient solution with the Localist Events calendar.
“The ease of use for the solution has been amazing, I was able to add a year’s worth of events in no time.”
James Bobbitt, Director of Web and Digital Management at Willis Knighton.
With Localist Events, Willis Knighton had the agility and versatility needed to keep their booming events calendar up-to-date and streamlined from the instructor perspective. “We had the ability to allow our class instructors and event managers to go in and add their own classes, update their own schedule and pull their own rosters.”
The diverse patient population Willis Knighton serves required an easy-to-use platform for a streamlined user experience. “We have a wide variety of users registering from young moms to senior citizens. I have had a lot of the end users compliment the fact that they can register for multiple classes at one time. I had class directors who were concerned about their older population being able to use the software, and they’re shocked to find out how simple it is.”
Exceptional customer support from the Concept3D team further strengthened the partnership and differentiated them as a vendor of choice. “Working with Jared, he has been the best customer solution expert I could ever ask for,” James Bobbitt stated. “He actually had the Lead Developer call me up one day and say let’s talk about your wish list.”
Since implementing Localist Events, Willis Knighton Healthcare System has noted “more attendance at events” and stated that “Localist is quickly becoming the primary option for events that have unique needs.” In collaboration with Concept3D, Willis Knighton has transformed their relationship with event management from both the user experience and the administrative perspective. Localist Events provides an agile, branded, HIPAA-compliant solution that has enabled top-quality patient services across community oriented classes and events.
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