Client Experience

One of our pillars is providing our clients a white-glove experience

Production

All clients start out in Production. The initial implementation is on average 90 -120 days and our Client Success Team is there every step of the way. Production may include:

  • 3D modeling and rendering
  • Data feed implementation
  • Virtual tours set-up
  • Content organization
  • Wayfinding routes
  • Styling and branding
  • Roll Out Strategy

Topical specific trainings are held in a 1:1 environment.

Contact Us To Learn More
Ongoing Support

After Production, your dedicated Client Success Manager will continue to be your main point of contact. Ongoing support includes:

  • Quarterly check-ins
  • Ticket support
  • Continuous training
  • Education on new features
  • Implementation of enhanced functionality
  • Monthly newsletters
Check Out Our Help Site
Meet the Concept3D Team
Courtney PlaceCourtney Place
Courtney Conover
Head of Client Success
Andy Marshall
Head of Support and Education
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Patrick Feldmeier
Client Success Manager
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Kristen Brandenburg
Client Success Manager
Elizabeth EkelundElizabeth Ekelund
Elizabeth Ekelund
Client Success Manager
daniel-1daniel-2
Daniel Sarché
Client Success Manager
Portrait of Katlin with a catPortrait of Katlin
Katlin Sannan
Technical Client Support Specialist
Portrait of NikkiPortrait of Nikki Clayton with ski gear on
Nikki Clayton
Client Success Manager
Jared Glass
Client Success Manager
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