Client Experience

One of our pillars is providing our clients a white-glove experience


All clients start out in Production. The initial implementation is on average 90 -120 days and our Client Success Team is there every step of the way. Production may include:

  • 3D modeling and rendering
  • Data feed implementation
  • Virtual tours set-up
  • Content organization
  • Wayfinding routes
  • Styling and branding
  • Roll Out Strategy

Topical specific trainings are held in a 1:1 environment.

Contact Us To Learn More

Ongoing Support

After Production, your dedicated Client Success Manager will continue to be your main point of contact. Ongoing support includes:

  • Quarterly check-ins
  • Ticket support
  • Continuous training
  • Education on new features
  • Implementation of enhanced functionality
  • Monthly newsletters
Check Out Our Help Site

Meet Our Client Success Team

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Courtney Conover
Head of Client Success

Andy Marshall
Head of Support and Education

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Patrick Feldmeier
Client Success Manager


Kristen Brandenburg
Client Success Manager

Elizabeth Ekelund

Elizabeth Ekelund
Client Success Manager


Daniel Sarché
Client Success Manager

Katlin Sannan
Technical Client Support Specialist

Nikki Clayton
Client Success Manager

Jared Glass
Client Success Manager

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