Client Experience

One of our pillars is providing our clients a white-glove experience

Production

All clients start out in Production. The initial implementation is on average 90 -120 days and our Client Success Team is there every step of the way. Production may include:

  • 3D modeling and rendering
  • Data feed implementation
  • Virtual tours set-up
  • Content organization
  • Wayfinding routes
  • Styling and branding
  • Roll Out Strategy

Topical specific trainings are held in a 1:1 environment.

Contact Us To Learn More
Ongoing Support

After Production, your dedicated Client Success Manager will continue to be your main point of contact. Ongoing support includes:

  • Quarterly check-ins
  • Ticket support
  • Continuous training
  • Education on new features
  • Implementation of enhanced functionality
  • Monthly newsletters
Check Out Our Help Site
Meet the Concept3D Team
Smiling face of Courtney PlaceCourtney stuck out tongue
Courtney Conover
Head of Client Success
Men with a sweet smiling faceMen with a sweet smiling face
Andy Marshall
Head of Support and Education
Stylish hairstyle Patrick portraitPatrick with guitar and skateboard
Patrick Feldmeier
Client Success Manager
Aged kristen-Brandenburg with glassessAged kristen-Brandenburg with glassess
Kristen Brandenburg
Client Success Manager
Long face Elizabeth EkelundLong face Elizabeth Ekelund
Elizabeth Ekelund
Client Success Manager
Daniel attractive dimples faceDaniel holding ears with his hands
Daniel Sarché
Client Success Manager
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Katlin Sannan
Technical Client Support Specialist
Portrait of Nikki Clayton smilingNikki Clayton with ski gear on
Nikki Clayton
Client Success Manager
JaredGlass image with vibrant backgroundJaredGlass image with vibrant background
Jared Glass
Client Success Manager
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