Client Experience
One of our pillars is providing our clients a white-glove experience
ProductionContact Us To Learn More
All clients start out in Production. The initial implementation is on average 90 -120 days and our Client Success Team is there every step of the way. Production may include:
- 3D modeling and rendering
- Data feed implementation
- Virtual tours set-up
- Content organization
- Wayfinding routes
- Styling and branding
- Roll Out Strategy
Topical specific trainings are held in a 1:1 environment.
Ongoing SupportCheck Out Our Help Site
After Production, your dedicated Client Success Manager will continue to be your main point of contact. Ongoing support includes:
- Quarterly check-ins
- Ticket support
- Continuous training
- Education on new features
- Implementation of enhanced functionality
- Monthly newsletters
Meet the Concept3D Team
Courtney Conover
Head of Client Success
Andy Marshall
Head of Support and Education
Patrick Feldmeier
Client Success Manager
Kristen Brandenburg
Client Success Manager
Elizabeth Ekelund
Client Success Manager
Daniel Sarché
Client Success Manager
Katlin Sannan
Technical Client Support Specialist
Nikki Clayton
Client Success Manager
Jared Glass
Client Success Manager
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